Wednesday, May 8, 2013

Msjbox - Supporting people's businesses

The fundamental value of Msjbox is the ability to help people respond their messages from their visitor which could be their next potential valued customer.

However, recently the value has been slowly diminished. I've been trying to figure out on how to overcome this.

Now, I'm begin with the definition of the value that I'm going to pursue. Therefore, I'm changing the tagline from "Connecting you" to be more constructive : "Supporting People's Businesses".

I know this is going to be a tough transition because I need to re-model all aspect of Msjbox experience toward the new vision.

Sunday, May 5, 2013

The Customer Service Management

Lately, I notice that most of the loyal users of Msjbox is using it as a widget for their customer service management in their blog-shop. This is pretty big deal considering that customer services in this area is lack of proper tool.

In standard customer service management tool, normally it has standard features:

  1. Customer info management
  2. Order tracking & status
  3. Product management
Those are very basic and yet a bit hard to integrate together due to the nature of current facebook/twitter integration toward the customers identity online. Nevertheless, it's impossible to do but it consume more time to put together :)

Wednesday, December 12, 2012

The Next Phase of Msjbox

I know that Msjbox has been silence for about a year since my last post in January 2012. Now, it's December already.

I'm surprised that some of Msjbox users are still loyal in using an the service. I feel guilty for not updating the entire application.

Moving forward, there are big task ahead of me. Here are the planning for 2013. Insyallah (God will), I will try to deliver it.

  1. Update MPanel interface to be touch friendly.
  2. Upgrade Msjbox widget itself to include conversation.
  3. Msjbox mobile apps - I know some of you will need it. I need it as well.
All of those will not happened overnight because I need to properly manage my time between family, study and my daily job.

I hope 2013 will be a great opportunity to restart everything and plot the direction for the next 5 year ahead.

Thank you. 

Thursday, January 19, 2012

24-48 Hours for DNS to propagate properly

I've just make a switch an IP address replacing previous dedicated server with new Amazon EC2 server. Some of you may notice a temporary disruption of the widget service and once the DNS properly propergate between 24-48 hours, everything should be working as usual.

Wednesday, January 18, 2012

2012 - A step back to move forward

It's hard to admit that Msjbox has failed in years of social media revolution led by Facebook and Twitter. Now, I finally admit it.

I always assume that Msjbox is a hobby of mine. During the early days, I will do whatever I can to make it survive. The day have come to take a step back in order to move forward. 

Beginning of this week, I will begin migrating the current Msjbox system into Amazon EC2 clouds infrastructure which I actively evaluating for past couple of months.

During the migration activity, your Msjbox widget may temporarily not available for about 24-48 hours due to changes in IP address. Please be patient.

Once the migration completed, I will start all over again with new concept of Msjbox and this blog will become a console log for various activity that happened around Msjbox. The past content of the blog will be archived in another URL which I will announce later.

Thank you.